Equipment operation and maintenance

Equipment operation and maintenance solution

We are committed to building a global IT full-solution service provider

Home Operation&Maintenance Equipment operation and maintenance

Our advantages

01

Respond quickly

A mature rapid response mechanism has been established, which can respond as soon as it receives a demand
02

Self-built warehouse spare parts first

are built in more than 100 countries around the world, and spare parts are issued after receiving the demand to guarantee SLAs
03

Local Resident Engineer

In many countries, we have engineers on hand who can deal with equipment failures quickly
04

Mature disaster recovery mechanism

We have formed a complete disaster recovery mechanism, which can be flexibly adopted by cold standby, warm standby, hot standby, active-active, and multi-active

Equipment Maintenance Service SLA Description

Service Level	RMA acceptance and approval time	Delivery time/arrival time
7244	Approval within 24 hours (including holidays) Response within 4 hours	Shipment within 1 hour after RMA approval, arrival within 4 hours
724NBD	Approval within 24 hours (including holidays) Response within 4 hours	Arrange shipment on the same day after RMA approval, and deliver to your door/arrive on the next working day Spare parts service requests made after 16:00 local time will be considered as requests made on the next day.
7243BD	Approval within 24 hours (including holidays) Response within 4 hours	Arrange delivery on the same day or the next day after RMA approval, and arrive at your door/delivery within 3 working days Spare parts service requests made after 16:00 local time will be considered as requests made on the next day.